Frequently Asked Questions
Everything you need to know about your L'ange beauty journey.
How can I track my L'ange order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.
What is your return policy for hair tools?
We offer a 60-day satisfaction guarantee on most hair tools. If you are not completely happy with your purchase, you can return it for a refund or exchange, provided it is in its original packaging and condition.
Are L'ange hair care products safe for color-treated hair?
Yes, our shampoos, conditioners, and styling products are formulated to be gentle and are safe for use on color-treated, chemically processed, and keratin-treated hair.
Do your styling tools work internationally?
Many of our tools feature dual-voltage technology (110V-240V), making them perfect for worldwide travel. Please check the specific product description for the 'dual-voltage' icon before purchasing.
What should I do if my tool arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage to initiate a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through partners like Afterpay and Sezzle.